- Voice-recognition software used by HSBC to stop fraud was fooled by a BBC reporter and his twin brother. HSBC is reviewing ways to make the ID system more sensitive
- Research, conducted among 2000 UK adults by technology company Mulesoft, highlights a shifting trend in banking services. According to the research Nearly a third of UK consumers would consider using Amazon, Google, Facebook or Apple for banking services, while 48% would be happy for banks to share their transaction data with trusted third parties if it gave them a more personalised experience. This is particularly true of the younger, more tech-oriented 18-34 year-old market, 45% of whom are prepared to embrace the new wave of banking providers
- Goldman Sachs is preparing to open the first foreign branch of its retail arm in the UK next year. Marcus, named after Marcus Goldman who founded the bank in New York in 1869, launched in the US last year, offering savings accounts with no minimum deposit paying an interest rate of 1.05%.
- TSB chief executive Paul Pester has accused the banking industry of taking customers for granted, pushing up bills and making it almost impossible to switch as he called on the next government to take a more robust approach to regulation and ensure a better deal for customers
